The Account Executive position is an individual who is responsible for the collection of debts owed to a company or organization. The primary role of an Account Executive is to contact individuals or businesses who have outstanding debts and work towards recovering the owed funds.
What You'll Do
- Responsibilities may include, but are not limited to
- Initiate contact with consumers via phone calls, emails, or text messages to negotiate payment plans and collect outstanding debts.
- Maintain accurate and up-to-date records of all communication and collection activities.
- Review and analyze consumer accounts to determine appropriate collection strategies and prioritize collection efforts
- Negotiate payment arrangements, settlements, or alternative options with debtors, considering their financial circumstances.
- Handle and resolve consumer inquiries, disputes, and/or complaints in a professional and efficient manner.
- Maintain confidentiality of sensitive consumer information and adhere to data protection guidelines.
- Complete skip-tracing tactics to gather appropriate contact information for consumers.
- Achieve CCMR3’s monthly targeted growth performance objectives.
- Meet daily, weekly, and monthly goals set by management of CCMR3 Adherence to all CCMR3 policies/procedures
What You'll Need
- Previous experience in collections or a related field is preferred
- Customer service, negotiation, and finance skills
- Strong communication skills
- Familiarity with relevant laws and regulations governing deb collection practices is preferred
- Must be detail oriented and organized
- Adherence to ethical standards