Key Responsibilities:
Clinical and Operational Leadership:
- Provide clinical and program oversight of maternity, newborn, NICU, and pediatric clinicians.
- Serve as the clinical escalation point, coordinating with clinical leadership and other SMEs as needed for clinical resolution.
- Oversee the development, implementation, and maintenance of clinical standards, evidence-based care pathways, and educational materials across maternal and pediatric health programs.
- Directly supervise and/or provide clinical oversight to APPs.
- Partner with Product and Engineering to develop clinical requirements, and inform the clinical tooling and product features that will enable the teams to provide high-quality, scalable support.
- Use clinical insight, performance data, and population-level trends to identify care gaps, stratify opportunities for intervention, and inform program improvement priorities across maternal and pediatric populations.
- Contribute to the design and evolution of maternal and pediatric programs to improve quality, outcomes, and scalability across the population health portfolio.
People Management:
- Manage clinicians against clear performance expectations, including productivity, documentation, clinical quality, and safety standards.
- Conduct performance reviews, coaching, and feedback as needed.
- Establish clear clinical and operational expectations for the team, including team huddles, and continuing education.
- Use data, dashboards, and leading indicators to monitor performance, and identify operational gaps or clinical trends.
- Coach and develop the team of clinicians, building clinical competency and operational excellence.
- Support career pathways and advancement.
- Collaborate with Practice Ops and Credentialing teams to support new hire onboarding, training, credentialing, and licensing.
Cross-Functional Collaboration:
- Partner with other clinical leaders and cross-functional stakeholders to ensure coordination across service lines for members with multi-specialty needs.
- Represent the maternal and pediatric health perspective in cross-functional initiatives, pilots, and strategic planning efforts related to complex care management.
- Partner with clinical, operational, analytics, and product stakeholders to inform population health initiatives, performance improvement efforts, and scalable models of care for maternal and pediatric populations.
Qualifications:
Required:
- Education: Medical Doctor (MD) or Doctor of Osteopathic Medicine (DO).
- Clinical Experience: Board certified in family medicine, med-peds, or a related specialty with a minimum of 5 years post-residency clinical experience caring for prenatal, postpartum, and pediatric patients in a generalist setting.
- Licensure: Active medical license in good standing in state of residence, with willingness to become licensed in additional states.
- Operations and Performance: Experience leading clinicians in a performance-driven environment, including use of quality, productivity, and operational metrics.