What You'll Do
Handle new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems
Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience
Own policy event administration. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers
Interact with customers as part of support function. Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation.
What We're Looking For
2+ years of experience in operations, insurance, benefits administration, or customer support
Strong attention to detail. You can manage multiple workstreams and dive into complexity
Clear written communication skills. You thrive when working with different stakeholders
Ability to work independently. You perform well when tasked with important matters and given guidance
Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes
Our Values
Have Integrity. We care deeply about our why and it won’t jeopardise our how.
Care Deeply. Our products are our story, we look at the details, go the extra mile to delight customers.
Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner.
Raise the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team’s standards.
Play to Win. We exist because we decided to say no to the norm – now we do this everyday.