What’s the Opportunity
This is a high-impact, hands-on engineering management role where support engineering, automation, and developer enablement meet. You’ll lead a team focused on solving technical challenges, reducing engineering distractions, and improving operational workflows.
The Cloud Engineering Support team is a hands-on engineering team focused on solving technical challenges, improving developer efficiency, and ensuring smooth operations for engineering teams. We own application support, minimizing interruptions for engineering teams while driving automation and process improvements that make support scalable and efficient. Our scope includes performance monitoring, API stability improvements, technical debt elimination, and architectural refinements, so the broader engineering organization can focus on building and innovating.
Responsibilities
- Team leadership and collaboration: Recruit, guide, coach, and mentor developers, making sure issues and projects are delivered on time, within scope, and to the company’s quality standards.
- Stakeholder management: Collaborate closely with engineering leadership to understand and document issues and priorities, aligning development and support work with engineering and business objectives.
- Team oversight: Fluent in Jira for issue tracking, workflow management, and reporting. Keep the team aligned and using Jira to its fullest potential.
- Project and issue management: Oversee task boards, backlog management, and workload planning. Monitor progress and clear any impediments or bottlenecks to keep support on track.
- Continuous improvement: Advocate for and put in place best practices, efficiency improvements, and new technology.
- Cross-functional communication: Work seamlessly across the organization to drive strong inter-team collaboration and efficiency.
- Goal setting and accountability: Set direct-report goals tied to company OKRs, drive accountability, and make sure team KPIs and commitments are met.
Qualifications
- Atlassian Jira experience, including workflow management, automation, and reporting.
- Strong organizational skills, results-oriented with a bias for action.
- Strong collaborator who builds trust and contributes to the success of the team.
- Works autonomously with minimal supervision.
- Brings a professional presence, strong communication skills, and professional conduct.
- Able to multi-task, prioritize, and manage time effectively.
Preferred Qualifications
- 2+ years of lead or management experience.
- 4+ years of experience building React web applications.
- 4+ years of experience working with databases (MySQL, SQL Server).
- 4+ years of experience coding in JavaScript, HTML, and CSS.
- Serverless experience with AWS (API Gateway, Lambda).
- Experience with browser compatibility and mobile-friendly standards.
- Familiarity with Bitbucket.
- Experience with Python and AWS tools is a nice bonus.