Discovery
- Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
- Design, build, and present Supabase platform demonstrations to high-value customers using quality storytelling.
- Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the platform.
Proof-of-Value Onboarding
- Collaborate directly with customers to determine the technical scope of a proof-of-value to ensure value recognition while minimizing risk.
- Set proof-of-value timelines, business outcomes, and success criteria for customer transition to the platform.
- Actively guide new customers through an onboarding journey, utilizing documentation, guides, and webinars to promote rapid deployment and growth.
Customer Success
- Build meaningful account plans for high-value customers by understanding immediate adoption goals and long-term optimization opportunities.
- Deliver synchronous and asynchronous engagements, including application architecture assessments, database design and performance optimization, and proactive support.
- Serve as an internal champion for customers, providing platform feedback to Product and Engineering while communicating roadmaps to clients.
- Invest in customer connections to build trust-based relationships while working with production data stores.
Preferred Experience
- 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar.
- Strong background with relational database management systems such as PostgreSQL or MySQL.
- Background in web application development, with familiarity with Python, C#, Node.js, and JavaScript frameworks like React, Vue, or Svelte.
- Strong communication skills, with the ability to translate business needs to technical outcomes.
- Experience with project management, business analysis, and revenue operations tools such as HubSpot and BigQuery.
- Previous experience leading customer-facing engagements to deliver meaningful technical and business value.