About Nurture
Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. We are growing rapidly and are hiring our first dedicated Customer Success Manager to partner directly with our Head of Customer Experience. This person will help shape the scaffolding of how Nurture serves churches at scale — from onboarding through long-term relationships.
About the Role
This role exists to take significant ownership of customer onboarding and administrative tasks while growing into a true thought partner who can help build out the customer success function as Nurture scales. You will learn the pastoral and product context firsthand by riding along on training trips and customer engagements, eventually carrying the weight of execution and process.
What You'll Do
- Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, and building out onboarding templates.
- Partner closely with the Head of Customer Experience on sales calls, kickoff meetings, strategy sessions, and training engagements.
- Run customer-facing meetings independently, including ongoing monthly check-ins and relationship management for an assigned book of churches.
- Translate between customers and the development team to reduce engineering friction in customer support.
- Support documentation of onboarding playbooks, support workflows, and training best practices to facilitate team scaling.
- Identify opportunities for automation (including AI tools) to optimize operational efficiency.
- Travel periodically for in-person training and customer engagements.
Who You Are
- Servant-hearted with a "no task is too small" mentality.
- Naturally curious and committed to understanding customer needs in detail.
- Strategic and process-oriented; able to bring order to chaos and translate strategy into systems.
- A driven closer who takes initiative and manages projects independently.
- Comfortable in an early-stage, fast-paced environment where processes are being defined in real-time.
- Possess enough technical aptitude to discuss CHMS integrations (Planning Center, Pushpay CCB, Rock, Salesforce) with customers.
What You'll Bring
- Meaningful church or ministry experience, either as staff or through deep, sustained involvement.
- Experience in a customer-facing role at a SaaS/technology company, or comparable implementation/account management experience.
- Strong written and verbal communication skills.
- Demonstrated ability to manage multiple work-streams independently.
- Familiarity with one or more church management systems (PCO, Pushpay CCB, Rock, Salesforce).
- Willingness to travel for customer trainings and team gatherings.