About the Role
Second Front Systems (2F) is seeking an Enterprise Customer Operations Engineer to support customers deployed on Game Warden, our FedRAMP High-certified, Kubernetes-native DevSecOps platform. You will serve as the primary technical point of contact, resolving incidents and ensuring the continued health of customer environments across government networks. This role requires working closely with Engineering and Mission Success teams to deliver reliable, high-quality operational support for mission-critical applications.
What You’ll Do
- Manage support requests, troubleshoot incidents, and drive resolutions across complex cloud-native environments.
- Investigate technical issues spanning Kubernetes, cloud infrastructure, networking, CI/CD pipelines, and platform integrations.
- Participate in on-call rotations to ensure 24/7 coverage for mission-critical operations.
- Monitor customer environments to proactively identify and mitigate operational risks.
- Navigate government change control processes and maintain compliance with ATO-bounded environments.
- Contribute to knowledge bases, runbooks, and technical documentation to improve resolution efficiency.
- Coordinate with Implementation Engineering to ensure successful production readiness during customer onboarding.
Skills You’ll Bring
- 3–5+ years of experience in technical support, DevSecOps, or SRE roles supporting production cloud environments.
- Proficiency in deploying and operating applications on Kubernetes, including Helm and container hardening.
- Hands-on experience with major cloud providers such as AWS GovCloud or Azure Government.
- Strong background in troubleshooting infrastructure, networking, and application layers.
- Familiarity with regulatory compliance frameworks like FedRAMP High, NIST 800-53, or DISA SRG.
- Experience with incident management tooling such as GitLab, PagerDuty, and Jira.
Security and Residency Requirements
This position requires the ability to obtain and maintain a DoD Top Secret security clearance; active or interim TS clearance is preferred. U.S. citizenship is required. Candidates must reside in one of our approved hiring hubs: DC/Maryland/Virginia, Raleigh/Durham/Chapel Hill, NC, Denver/Colorado Springs, CO, or Dallas/Fort Worth, TX.