Purpose of Position
Working as a Global Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by providing a high level of Technical Support during the Integration Process. This is a fast-paced role where you will be liaising with both the client’s marketing and technical sides to ensure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications.
This is a hybrid role with semi-regular in-office working required.
Key Tasks
- Acting as the ‘middle-man’ to provide technical guidance clearly and concisely.
- Isolating errors quickly within client setups and providing feedback on possible solutions.
- Negotiating and objection handling below-standard setups that do not align with team targets.
- Contributing to monthly Integration Team targets, incentivised on over-performance.
- Reviewing fellow team members' work for technical sign-off.
- Reporting technical issues/bugs with the platform and escalating as appropriate.
- Administration of a knowledge base used internally and externally.
- Providing high-level training to internal colleagues.
- Testing of new developments and features.
Skills & Expertise
- Ability to understand web languages such as basic HTML, SQL, JavaScript, and ideally PHP.
- Familiarity with E-commerce platforms.
- Fluent English and German language skills (C1+).
- Strong analytical skills with the ability to see the bigger picture.
- Strong communication skills, ideally with customer service experience.
- Ability to work in a fast-paced, dynamic, and team-oriented environment.
- IT-related degree or relevant work experience.
Our Offer
- Flexi-Week: A four-day work week with one lighter or disconnected day at full pay.
- Flexi-office: Hybrid/remote working scheme designed for flexibility and trust.
- Work Expense Contribution: Monthly allowance for running costs and remote working furniture.
- Health and Wellbeing: Support and access to various initiatives and sports offers.
- Development: Access to the Awin Academy for professional and personal growth.
- Appreciation: Peer-to-peer recognition programme.