The Opportunity
We are seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team. You will be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, cloud-based systems, and compliance workflows. This role is critical in ensuring our infrastructure remains secure, compliant, and optimized for productivity.
While we are a fully remote company, we’re a collaborative team that thrives on in-person connection! You’ll need to be based in the San Francisco Bay Area to join us in the office on an as-needed basis and for team events.
What You'll Do:
🔧Technical Support & Systems Management
- Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.
- Manage and support user accounts, access provisioning, and integrations across: - Google Workspaces (SSO-enabled) - Office 365 - Zoom - Atlassian tools (Jira, Confluence, etc.) - GitHub
- Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender.
- Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues.
- Maintain and document standard operating procedures for IT systems and user support.
🔐 Security & Compliance
- Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.
- Assist in responding to security questionnaires from prospects and partners as part of the sales process.
- Monitor system logs and alerts to detect and remediate potential threats.
- Ensure compliance with identity and access management protocols across all integrated platforms.
📊 Process Improvement & Automation
- Assist in tracking and reporting IT and security metrics for internal review and audits.
- Identify opportunities for automating manual tasks and improving operational efficiency.
- Help manage asset inventory, software licenses, and endpoint lifecycle tracking.
🤝 Collaboration & Communication
- Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives.
- Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security.
- Contribute to internal documentation and user training materials.
What We're Looking For
- 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.
- Hands-on experience with: - Google Workspaces admin console & SSO - Office 365 suite - Zoom admin controls - Atlassian (Jira, Confluence) - GitHub (user access, integrations, permissions) - Kandji or similar MDM solutions - Bitdefender or similar endpoint protection tools - Scripting or programing language
- Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS.
- Experience assisting with or completing security questionnaires for sales enablement.
- Strong understanding of identity and access management principles.
- Excellent written and verbal communication skills.
- Self-starter comfortable working independently in a remote environment.
The estimated annual salary for this role is between $90,000 to $125,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.
While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces.