Perfect for those who aim to:
Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation;
Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
Assist with issues related to deposits, withdrawals, and other payments;
Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.
Experience you’ll need to bring:
0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);
English proficiency at an Intermediate level or higher;
Proficient knowledge of customer service, and standard practices and procedures;
Knowledge of sales principles and methods;
Able to maintain customer confidentiality.
It's a perfect match if you have those personal features:
Excellent verbal and written communication skills;
Attention to detail;
Problem-solving skills.
Our clients offer competitive benefits to support your professional and personal growth, including:
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.