In This Role
In this role, you will support the development, standardization, documentation, and continuous improvement of business processes within a large-scale global project controls and capital-project environment.
You will partner with subject-matter experts and stakeholders across project controls, engineering, finance, procurement, supply chain, and related operational functions to understand current processes, identify gaps, and define clear, standardized ways of working.
You will translate complex operational and system-driven workflows into practical process documentation, including standard operating procedures, process maps, swimlane diagrams, quick-reference guides, user guides, and training materials. You will also support process governance and adoption by ensuring documentation remains accurate, consistent, user-friendly, and aligned with evolving business requirements, systems, and controls.
Responsibilities
- Partner with subject-matter experts to gather, validate, and document business-process requirements.
- Define and document current-state and future-state business processes.
- Develop, maintain, and update standard operating procedures for global project controls and related operational functions.
- Create end-to-end process flows, workflow diagrams, and cross-functional swimlane maps using Microsoft Visio.
- Translate complex business, technical, and system workflows into clear, standardized, and user-friendly documentation.
- Develop quick-reference guides, user guides, job aids, process manuals, and other enablement materials.
- Create training content to support new-process rollouts, system implementations, reporting and analytics launches, business-continuity initiatives, and digitization efforts.
- Document processes associated with enterprise resource planning, procurement, contract-management, planning, and project-control systems.
- Ensure process documentation reflects applicable controls, compliance requirements, system capabilities, and governance standards.
- Identify process gaps, inefficiencies, unclear handoffs, duplication, and opportunities for simplification or standardization.
- Support process-improvement and digital-transformation initiatives across a large enterprise environment.
Required Qualifications
- Five or more years of relevant experience in business-process management, process design, process documentation, technical writing, process improvement, or a related discipline.
- Demonstrated experience developing and maintaining standard operating procedures.
- Experience gathering process information from subject-matter experts and translating it into clear documentation.
- Experience creating end-to-end process maps, workflows, and cross-functional swimlane diagrams.
- Proficiency with Microsoft Visio or a comparable process-mapping tool.
- Strong technical and business-writing skills.
- Experience developing user guides, quick-reference guides, job aids, training materials, or similar enablement content.
- Experience facilitating discussions with cross-functional stakeholders to validate and align business processes.