About this team and role:
The Localization Team manages the infrastructure that powers localization across all Mozilla products and services, and supports our global community of volunteer localizers. We are looking for a passionate and experienced Technical Program Manager to lead and scale localization efforts across a wide range of products.
In this role, you will partner with UX, Content, and Engineering teams to ensure products are localization-ready from design through release. You will work closely with language service providers (LSPs) and an international community of volunteers, and contribute to shaping the long-term direction of localization at Mozilla.
What you’ll do:
- Lead and scale localization initiatives by working closely with volunteer localizers, ensuring sustainability and impact across products.
- Drive localized product releases end-to-end, defining testing and quality strategies, setting priorities for localization bugs, and enabling localization communities to deliver high-quality results at scale.
- Own localization requests from internal partners, coordinating intake, scoping, and execution with LSPs and external platforms to deliver localized content on time and at quality.
- Make and communicate informed trade-offs to optimize time-to-delivery, quality, and resource allocation, using data and experience to guide decisions.
- Partner with engineers and other localization program managers to design localization-ready features, improve tooling and workflows, and reduce risks.
- Collaborate and influence effectively across regions and time zones, building strong relationships with internal clients and teammates to align on priorities and execution.
What you’ll bring:
- Localization knowledge/experience:
- Proven expertise in localization processes, workflows, and common industry formats used for software and web localization.
- Experience working with online translation software, computer assisted translation tools and translation management systems.
- First-hand experience localizing software and/or web content at scale, with an understanding of quality, release, and maintenance considerations.
- Excellent written and verbal English skills.
- Fluency in at least one language other than English, or a deep understanding of linguistic complexity (e.g. grammar, scripts, text directionality) across a variety of languages.
- Technical skills:
- Ability to read and navigate source code to identify internationalization and localization issues, and collaborate effectively with engineers to propose and implement solutions.
- Experience with GitHub as a platform for both code (version control) and project management.
- Ability to evaluate tools and design workflows to automate or streamline repetitive localization tasks, using scripting or other technical approaches as appropriate.
- Collaboration and leadership:
- Self-motivation, ability to solve problems and make decisions independently in ambiguous environments.
- Proven experience working effectively across teams, regions, and time zones, building trust and alignment with a diverse set of stakeholders.
- Commitment to our values:
- Welcoming differences
- Being relationship-minded
- Practicing responsible participation
- Having grit
Bonus points:
- Experience working with community-driven or volunteer-based localization models, particularly in open-source or non-profit environments.
- Working knowledge of Python and Bash to automate or streamline localization and release workflows.
- Experience using issue and project tracking tools (e.g. Bugzilla, Jira, Trello, or similar) to triage, prioritize, and track localization work, and to support planning and cross-team visibility.