Summary
The Wikimedia Foundation is looking for a Senior Program Officer, Content Enablement, to attract new contributors through the education sector and corporate and youth volunteering programs. Reporting to the Director of Content Enablement, you will partner with Wikimedia affiliates and volunteers to offer Wikipedia editing as a structured and recognised volunteering opportunity.
In this role, you will be responsible for:
- Securing new partnerships with organizations that facilitate structured volunteering programs.
- Supporting Wikimedia communities and volunteers to offer training and content challenges through structured volunteering programs.
- Developing your understanding of Wikipedia editing practices and policies and guidelines (such as Neutral point of view and Reliable sources) in order to effectively communicate the proposition to partners.
- Using readership data and community insights to identify knowledge gaps that match volunteering organizations’ capacities and interests.
- Understanding and communicating the needs of volunteering programs to the Product Managers delivering the Contributor Experience strategy.
Skills and Experience:
- Professional experience in education, youth, and/or volunteer management programs.
- Strong facilitation skills and demonstrated ability to build community trust and alignment for both short-term experiments and longer-term collaborations.
- Proven flair for communicating ideas, with excellent written and spoken English.
- A proactive and flexible approach to working across departments, in a distributed and cross-cultural environment.
- Able to connect with partners who are typically based in UTC+2 to UTC-5 timezones and make 3 international trips each year.
- Typically requires 5+ years professional experience in addition to a Bachelor’s degree, or 3+ years experience with a Master’s degree; or equivalent work experience.
Qualities that are important to us:
- You build trust and foster collaboration across complex and cross-cultural environments, especially where shared ownership and influence without authority are key to success.
- You are a thoughtful communicator who believes in genuine, inclusive, and equitable engagement with communities and volunteers.
Additionally, we’d love it if you have:
- A passion for open access to knowledge and/or experience contributing to Wikipedia
- Fluency or proficiency in a language other than English.