About this team and role
The Mozilla Trust & Safety team helps Mozilla build and operate products that prioritize people’s safety, privacy, and agency. We partner with product, engineering, legal, and policy teams to understand potential risks across our products and services, and we design policies, processes, and technical capabilities that reduce harm while advancing Mozilla’s mission.
As a Staff Program Manager, you’ll design and implement safety and compliance initiatives across a diverse portfolio of products, from trustworthy AI to marketplace integrity. You will partner closely with cross-functional teams to collaboratively manage and optimize our Trust & Safety programs, including policy implementation, content moderation, and regulatory compliance.
This position requires a unique blend of prior Trust & Safety experience, strong program management skills, and problem-solving abilities. Our ideal candidate is a strategic thinker and self-starter who thrives in complex, ambiguous environments. You will be responsible for implementing strategic safety programs at scale, partnering with stakeholders from product, legal, policy, and engineering teams to navigate evolving risks and regulations, address emerging threats, and contribute to a culture of safety by design.
What you’ll do
- Manage key Trust & Safety programs to reduce harmful experiences for our users.
- Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety.
- Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives.
- Stay informed about industry best practices and emergent risks associated with new technology products and contexts.
What you’ll bring
- 5+ years of experience in Trust & Safety operations or a related role.
- Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
- Experience using metrics, dashboards, or reporting to identify trends and improve outcomes.
- Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling.
- Strong understanding of online safety issues, such as data privacy, misinformation, and fraud.
- Strong understanding of AI safety issues, such as fairness, accountability, and transparency.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience collaborating with diverse stakeholder groups.
- Experience working in a fast-paced and dynamic environment.
- Demonstrated ability to operate across a wide range of Trust & Safety projects, quickly adapting to new problem spaces, policy areas, and operational needs.