About Offshore Launch
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.
Why Join Offshore Launch?
- Impact the growth and success of small and medium-sized businesses.
- Work in a people-first, remote environment that values growth and ongoing development.
- Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
- Contribute to a culture that values partnership, service, and excellence.
Your Role
As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. You will work full-time with the Client company, with ongoing support from the Agency to ensure your continued success through Slack membership, team meetings, and monthly reviews.
About the Client
We're hiring a technically sharp, fast-moving Support Engineer to join a two-person engineering team at a growing SaaS platform in the nonprofit fundraising space. This is a hybrid support-and-development role where you'll own the morning support queue, resolve bugs independently, and progressively take on deeper technical work.
Responsibilities
- Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently.
- Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers.
- Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance.
- Shift into feature development and deeper technical work in the afternoons as ramp-up progresses.
- Communicate ticket status and blockers proactively.
- Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure.
Who This Role Is For
You're a "figure it out" operator who thrives in an environment with minimal documentation. You will resolve 3–5+ bugs per day. Speed is the filter for this role — not just the ability to solve problems, but the ability to solve them fast and move on.
Requirements
- 3–5 years of software development experience (full-stack or backend-leaning).
- Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server.
- Demonstrated ability to debug unfamiliar codebases independently.
- Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap.
- Strong written English — clear, direct, proactive communicator.
- Comfortable working in a lean startup environment with minimal documentation.
Bonus Points
- Background in support engineering, developer support, or a hybrid dev/support role.
- Experience with Azure infrastructure.
- Prior work at a startup or on a very small engineering team.
- Comfortable with AI-assisted development (e.g., Claude).