In This Role You Will
- Execute and improve automation workflows using AI tools, agents, command-line interfaces, and scripting.
- Create and maintain structured knowledge content to support AI-assisted workflows, prompt libraries, and knowledge systems.
- Triage and resolve technical and operational issues affecting program members.
- Investigate problems, identify patterns, and drive root cause resolution.
- Partner with stakeholders to define requirements and implement process improvements.
- Design and iterate on AI-assisted support experiences, response templates, and knowledge-grounding strategies.
- Track recurring issues and identify opportunities for automation and operational efficiency.
- Contribute to internal tooling, documentation, and self-service experiences.
- Continuously evaluate emerging AI tools and technologies that can improve workflows and increase scale.
Required Qualifications
Development & Technical Experience
- Experience building solutions using modern frameworks, cloud services, APIs, and data services.
- Hands-on experience with scripting languages such as Python, PowerShell, Bash, or similar.
- Experience working with Git-based workflows and tools such as GitHub and VS Code.
- Comfortable using command-line tools and debugging technical issues.
- Experience with issue tracking systems such as GitHub Issues, Azure DevOps, or Jira.
- Experience using AI-assisted development tools such as GitHub Copilot, ChatGPT, Claude Code, or similar.
- Ability to quickly learn new technologies and apply them to operational challenges.
Problem Solving
- Strong troubleshooting skills and ability to navigate ambiguous scenarios.
- Demonstrated ability to identify patterns and drive process improvements.
- Ability to manage multiple priorities with minimal direction.
- Strong written communication skills and attention to detail.