About the Role
We are looking for a Technical Operations & Automation Specialist to support a global technology community program. This role blends technical support, operational troubleshooting, scripting, and process automation into one highly impactful position.
This is not a traditional helpdesk role. The ideal candidate enjoys digging into technical problems, identifying patterns, improving inefficient processes, and building smarter ways to work.
In This Role You Will
- Manage and resolve technical and operational support requests for a global technology community program.
- Troubleshoot issues involving account systems, permissions, workflows, and benefit fulfillment.
- Investigate root causes using terminal interfaces, command-line tools, logs, and debugging techniques.
- Identify repetitive operational tasks and create automation or scripting solutions to improve efficiency.
- Support and optimize internal tooling, workflows, and operational processes.
- Collaborate cross-functionally with program managers, operations teams, and technical stakeholders.
- Contribute to knowledge base documentation, process improvements, and self-service resources.
- Proactively identify gaps, inefficiencies, and opportunities for operational enhancement.
- Help improve support experiences through AI-based tools and workflow automation.
Required Qualifications
- Experience working in technical support, IT operations, DevOps support, systems administration, or similar technical environments.
- Comfortable working with terminal interfaces and command-line tools.
- Strong troubleshooting and debugging skills.
- Experience with scripting or automation tools such as PowerShell, Bash, Python, or similar.
- Ability to work independently with minimal oversight.
- Strong analytical and problem-solving abilities.
- Ability to prioritize work and manage multiple issues simultaneously in a fast-paced environment.
Preferred Qualifications
- Experience supporting developer tools, cloud platforms, or enterprise technologies.
- Familiarity with automation workflows or AI-assisted operational tooling.
- Exposure to cloud environments, APIs, identity/access management, or workflow systems.
- Prior experience supporting technical communities or large-scale user programs.