In This Role
In this role, you will support infrastructure and cloud services programs for a large-scale enterprise technology environment. You will work closely with global engineering, products, and support stakeholders to drive program execution, support incident management activities, track project deliverables, and contribute to platform modernization initiatives. This role requires a strong blend of technical understanding, analytical problem-solving, program management discipline, and clear communication with both technical and non-technical audiences.
Responsibilities
- Manage and support technical programs related to cloud infrastructure, platform modernization, incident management, and operational commitments.
- Partner with engineering, product, support, and other cross-functional teams to ensure successful program execution.
- Track program schedules, deliverables, risks, dependencies, and overall project status.
- Create and maintain project documentation, including status reports, requirements, scope documentation, functional specifications, and decision-support materials.
- Analyze technical and operational data to identify trends, risks, blockers, and areas for improvement.
- Use tools such as Power BI, SQL, Kusto, and Azure DevOps/ADO to support reporting, dashboards, analysis, and program tracking.
- Lead or participate in cross-functional meetings, ensuring alignment across global stakeholders.
- Communicate program updates, findings, risks, and recommendations to leadership and project stakeholders.
- Support incident-related workflows by helping coordinate response activities, follow-ups, reporting, and process improvements.
- Ensure programs are completed on schedule, within scope, and aligned with quality expectations.
Qualifications
- 2–4+ years of technical program management, project management, or related experience.
- 2–4+ years of experience working with technical tools such as Power BI, SQL, Kusto, and/or Azure DevOps/ADO.
- 2–4+ years of experience with data analysis, reporting, metrics tracking, or operational analysis.
- Experience working with cloud infrastructure, technical operations, engineering programs, or platform-related initiatives.
- Strong communication skills with the ability to lead meetings, present findings, and collaborate across technical and non-technical teams.
- Ability to create project schedules, status reports, requirements documentation, and scope materials.
- Strong analytical and problem-solving skills with the ability to work independently and proactively.
- Experience managing risks, dependencies, timelines, and deliverables in a cross-functional environment.
- Ability to work effectively with global teams in a remote environment.
Preferred Qualifications
- Prior experience supporting infrastructure, cloud services, or enterprise-scale technology programs.
- Experience with Azure infrastructure or cloud modernization initiatives.
- Familiarity with incident management, support operations, or service reliability processes.
- Demonstrated experience using Power BI, SQL, Kusto, or ADO to create reports, dashboards, or data-driven insights.
- Experience presenting project updates, risks, and recommendations to leadership.
- Proven ability to proactively identify problems, drive resolution, and improve processes.