Acorns is seeking a Technical Program Manager to lead the evolution of our Trade and Risk Platform. In this role, you will ensure new product launches provide the highest quality customer experience while maintaining a robust risk posture and scaling our systems for global use.
Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office space in Irvine, CA.
What you will do at Acorns:
Infrastructure Strategy: Collaborate with Trading Operations, Risk, and Data Science to define and execute the trade, risk, and operations roadmap, ensuring Acorns’ day to day trading is able to scale and Acorns’ risk platform is dynamic to enable net new product opportunities.
Customer Experience Optimization: Improve on the day to day trading experience and lead improvements for the product experience directly related to risk and trading in order to deliver a high quality customer experience while inserting “Smart Friction” to keep Acorns’ customers safe.
Risk Workflow Orchestration: Build and manage tools that empower Risk Operations teams to update rules and manage queues independently, reducing the need for constant engineering support.
Vendor Management: Lead the evaluation and implementation of third-party trading, risk and operations tools improve operational efficiency and unlock new capabilities for the company and product.
Operational Efficiency: Treat "Operations as a Customer" by driving AI workflow strategies and tools that help scale the existing team's value and efficiency.
What you will bring to Acorns:
Experience: 4+ years of Program Management experience, specifically within Fintech, Risk, Financial Operations, or Payments.
Technical Savvy: A deep understanding of APIs, SQL, and the mechanics of Machine Learning decisioning engines. You understand how risk and operations systems interact at a technical level.
Customer Obsession: A mindset that prioritizes both the Acorns customer and our internal operations team, with the ability to build a risk platform that reflects our brand.
Agile Mastery: The ability to articulate complex trade-offs to stakeholders, and you have a “builder” mindset capable of leading agile teams.
Scientific Approach: Expertise in data analysis and the ability to articulate using data the tradeoff between enhancing risk postures against adding friction to the customer experience.
Hunger to deliver game-changing products.
Exceptional drive and precision in delivery.
A belief that your work is tied to your life's mission.
Optimistic about the potential of societal change.