In This Role
In this role, you will serve as the primary owner of technical and product documentation across both administrator and end‑user channels for a portfolio of AI‑powered enterprise workforce and skills products. You will ensure content is accurate, consistent, current, and easy to consume, while partnering closely with product stakeholders to prioritize updates and improve overall documentation quality. Your work will directly support workforce visibility, skills insights, and learning experiences by making complex product capabilities clearly understood and accessible.
Responsibilities
- Act as the primary point of contact for all documentation across learning (administrator) and support (end‑user) channels
- Edit, review, and refine documentation drafts for clarity, consistency, and accuracy
- Schedule, approve, and publish documentation updates across multiple platforms
- Manage page structure, navigation, and overall organization of documentation content
- Ensure consistent terminology, tone, and style across all published materials
- Source, update, and maintain screenshots and visual assets
- Draft video scripts to support documentation and learning experiences when needed
- Manage uploads and updates to centralized download repositories
- Identify and maintain accurate cross‑links to related or authoritative content; coordinate with partner teams as needed
- Conduct required accuracy, compliance, and freshness reviews on a regular cadence
- Partner with product leadership to align documentation strategy, priorities, and messaging (with product teams providing first drafts for new content)
- Proactively identify and implement opportunities to optimize and improve site documentation
- Draft and review internal posts and community‑facing announcements related to product updates
- Ensure alignment with established enterprise documentation and learning content standards before publishing
- Upload presentation materials and ensure documentation, blogs, and videos are properly linked on adoption and enablement pages
Stretch Responsibilities
- Assist with copy editing and writing talk tracks for product decks, deployment guides, and communication templates
- Draft posts for technical or product community blogs
Qualifications
- 3+ years of experience editing and reviewing technical documentation
- 3+ years of experience publishing and maintaining documentation for enterprise software or SaaS products
- 2+ years of experience supporting both administrative and end‑user documentation channels
- Proven ability to manage documentation lifecycle activities, including reviews, updates, publishing, and audits
- Strong attention to detail with a focus on accuracy, consistency, and usability
- Experience coordinating with product managers, engineers, or cross‑functional stakeholders
- Ability to manage multiple documentation updates simultaneously while meeting deadlines
Preferred Qualifications
- Experience supporting AI‑powered or Copilot‑style productivity tools
- Familiarity with skills, workforce analytics, learning platforms, or employee capability tools
- Strong understanding of using AI‑assisted tools to improve documentation creation, editing, and efficiency
- Experience aligning documentation with enterprise learning or developer documentation standards
- Comfort drafting lightweight scripts, announcements, or community‑facing content
- Experience proactively improving documentation sites for discoverability, structure, and usability