Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
Provide personalised, high-quality support to VIP customers across multiple brands;
Act as the main point of contact for assigned high-value clients;
Build and maintain strong, long-term relationships;
Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability;
Handle inquiries, issues, and escalations for different brands within the company;
Adapt communication style and service standards according to each brand’s guidelines;
Maintain deep knowledge of each brand’s products, services, and promotions;
Demonstrate flexibility with schedules and workload;
Meet KPIs related to response time, customer satisfaction, and retention.
Experience you’ll need to bring:
At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role;
English proficiency at B2+ level, both written and spoken;
Spanish language skills at a conversational or professional level;
Experience working in a fast-paced and KPI-driven environment;
Previous experience using CRM systems or customer support tools is considered an advantage.
It's a perfect match if you have those personal features:
Are energetic, proactive, and genuinely enjoy communicating with people;
Strong communication and interpersonal skills with a customer-focused approach;
Strong problem-solving skills and attention to detail;
Good multitasking and time-management skills;
Stay calm and solution-oriented under pressure, handling challenging situations with confidence and professionalism.
Our clients offer competitive benefits to support your professional and personal growth, including:
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.