Growe welcomes those who are excited to:
- Provide premium, high-level support to VIP clients via chat, email, phone (when needed);
- Ensure 24/7 coverage, specifically handling night shift operations;
- Respond to customer inquiries promptly and professionally;
- Resolve complex issues efficiently while maintaining VIP service standards;
- Escalate technical or high-priority cases to relevant departments when necessary;
- Monitor customer accounts and proactively identify potential issues;
- Meet KPIs related to response time, resolution time, and customer satisfaction;
- Adapt to rotating schedules, including weekends and holidays;
- Ensure smooth shift handovers between day and night teams.
We need your professional experience:
- Upper-Intermediate level to advanced of English (fluent written and spoken);
- Fluent Spanish speaker;
- Previous experience in customer support;
- Experience handling live chat and email interactions will be considered an advantage.
We appreciate if you have those personal features:
- Excellent organizational skills and ability to prioritize in order to meet deadlines;
- Excellent teamwork skills with strong communication skills;
- Ability to work in a fast-paced environment and under pressure;
- Problem-solving skills.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.