Why this role exists:
This role exists to support and grow GR8 Tech clients by ensuring smooth operations, effective product usage, and strong day-to-day partnerships. You’ll help clients get value from the platform, improve ROI, and provide feedback that supports product development.
What you’ll drive:
Client operations & support
- Own business and operational support for an assigned client portfolio.
- Develop existing and new clients into long-term partnerships.
- Manage commercial and operational issues to ensure smooth service delivery.
Onboarding & product usage
- Support onboarding of newly signed clients.
- Help clients adopt and use GR8 Tech products effectively.
Performance & reporting
- Analyze client performance and product usage.
- Prepare reports, statistics, and performance summaries.
- Work with clients to optimize ROI across products.
Product communication & feedback
- Present product updates, upgrades, and new functionality.
- Collect client feedback and share it with product and development teams.
Cross-functional & commercial work
- Work with affiliates, customer service, payments, and development teams.
- Upsell and cross-sell products or features and document them in CRM.
What makes you a GR8 fit:
Must-have
- 1–2 years of experience, with at least 1 year in the iGaming industry (customer service or related field).
- Advanced English and fluent Ukrainian or Russian.
- Confident MS Office skills (Excel, PowerPoint, Word).
- Basic experience with CRM and BI tools.
- Strong communication skills and high emotional intelligence.
- Ability to work independently and prioritize operational tasks.
- Analytical mindset and problem-solving skills.
Nice-to-have
- Familiarity with SDLC and task management tools (Jira, Confluence, Miro).
- Basic technical understanding of web services.
- Experience in commercial discussions or entry-level negotiation.
- Experience generating ideas for platform or process improvements.