About the Role
As an Account Manager at Litify, you’ll be responsible for managing and growing relationships within our existing client base. You’ll play a key role in driving renewals, identifying upsell opportunities, and delivering value to our customers by helping them get the most out of the Litify platform.
This is a quota-carrying role that combines sales acumen with strategic consulting. You'll work cross-functionally with our Customer Success, Product, and Sales teams to ensure each client achieves measurable results and long-term success with Litify.
In this role, you will:
- Manage a portfolio of existing Litify clients to ensure retention and satisfaction
- Identify and drive upsell and expansion opportunities by understanding client goals and aligning them with Litify solutions
- Own and execute renewal motions, collaborating with internal teams and client stakeholders
- Consult, educate, and strategize with clients to help grow their business using Litify
- Engage in business reviews, and strategic check-ins to drive value
- Meet and exceed monthly sales targets tied to renewals and expansions
- Stay up to date on Litify platform updates, industry trends, and best practices to inform your client recommendations
- Collaborate cross-functionally with Customer Success, Implementation, Support and Product & Engineering teams to ensure seamless execution, customer satisfaction, and long-term partnership success.
We require:
- A bachelor’s degree from an accredited university
- At least 2-5 years experience in a SaaS account management or customer-facing role
- Strong sales instincts and ability to build trusted client relationships
- Excellent written, verbal, and presentation communication skills
- Experience presenting to and engaging with executive-level stakeholders
- Strong problem-solving skills and a collaborative, solutions-oriented mindset
- Self-motivated and organized with the ability to manage multiple accounts and priorities
- Familiarity with Salesforce or other CRM platforms preferred
- Experience in the legal industry or selling to law firms, corporate legal departments, or government entities is a plus
- Comfortable with commercial negotiation and willingness to refine selling style as needed