About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.
What this job can offer you
The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.
As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses. Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect.
What you bring
- Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts.
- Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders.
- Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback.
- Ability to create and execute sales motion and tactics to consistently grow revenue per account.
- Confidently develop pipeline, forecast outcomes and provide accurate reporting data.
- Several years of Account Management experience or related SaaS sales experience.
- Business fluency in English is essential.
Key responsibilities
- Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business.
- Identify new expansion, upsell and cross-sell business opportunities.
- Presentation to existing customers on Remote’s suite of services.
- Own the customer relationship and complete the cycle from sale to business completion.
- Remain in frequent contact with the customers and build strategic and partnership based customer relationships.
- Design solutions to meet the unique business needs of small and mid-sized customers.
- Generate customer retention initiatives and participate in key strategic events.