Collaborate with stakeholders to gather and document business and functional requirements
Analyze and model business processes; recommend improvements using Creatio’s tools
Configure and customize Creatio applications using low-code/no-code tools
Support full project lifecycle from requirements through testing and deployment
Develop user stories, acceptance criteria, and test cases
Work closely with developers, QA, and solution architects to ensure alignment
Conduct UAT sessions and end-user training
Maintain system documentation and knowledge base articles
Serve as an advocate for no-code best practices within the broader Creatio ecosystem

2+ years of experience as a Business Analyst, preferably in CRM or BPM systems
1+ year hands-on experience with Creatio platform (CRM or Studio version)
Strong understanding of business process management (BPMN), CRM principles, and workflow automation
Experience in eliciting requirements, writing specifications, and facilitating workshops
Familiarity with Agile/Scrum methodologies and project management practices
Basic understanding of low-code development and Creatio’s no-code configuration tools
Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field

Creatio Business Analyst certification (if available)
Experience with Creatio Marketplace solutions or integration tools (REST API, OData)
Knowledge of relational databases (e.g., PostgreSQL, MS SQL) and data modeling
Experience with data visualization or reporting tools (e.g., Power BI, Tableau)

Office or remote — it’s up to you
Remote onboarding
Performance bonuses for everyone (annual or quarterly — depends on the role)
We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners
Health and life insurance
Wellbeing program and corporate psychologist
Reimbursement of expenses for Kyivstar mobile communication

Business Analyst