Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.
Job Summary:
The Business Systems Analyst (BSA) will serve as the operational anchor and triage resource for the Business Systems team. This individual is responsible for establishing, scaling, and managing the Jira intake queue for business system enhancements and support tickets coming from Sales, Marketing, Revenue Operations, Account Management, Customer Support, and Product/Engineering.
What you will do:
- Own the end-to-end Jira intake process, evaluating new requests, resolving ambiguity, assessing system feasibility, and routing issues efficiently.
- Translate user feedback and stakeholder pain points into detailed, technical Jira user stories with precise acceptance criteria.
- Execute hands-on Salesforce administration (Flows, validation rules, page layouts, user security, and data management).
- Oversee and troubleshoot integrations between Salesforce and critical third-party tooling such as Five9, Ironclad, and DocuSign.
- Run backlog grooming and sprint planning sessions, collaborating with technical leads to balance hotfixes/bugs with strategic projects.
- Proactively manage stakeholder expectations, providing transparent updates on ticket status, SLAs, and releases.
- Build robust Salesforce reports and dashboards to give key business units real-time visibility into their processes.
- Write clear Standard Operating Procedures (SOPs) and technical documentation.
What you will bring to SmithRx:
- Bachelor’s degree or equivalent experience.
- 4+ years of relevant experience.
- 2+ years of experience actively managing, triaging, and scaling Jira service desks, engineering backlogs, or similar ticketing workflows.
- Experience configuring or maintaining third-party tools integrated with Salesforce (e.g., Five9, DocuSign, Ironclad).
- Proven ability to categorize urgent bugs, system enhancements, and technical impacts.
- Ability to create reports and dashboards to support business decision-making.
- Strong analytical skills with the ability to translate business requirements into technical solutions.