The Outcomes You’ll Deliver
- Increase our customers’ brand loyalty by providing exceptional service
- Decrease resolution time for our customers by diagnosing issues more quickly and efficiently handling tickets.
- Decrease in number of different channels a customer needs to touch to resolve an issue
In this role, you can expect to
- Answer phones and provide excellent support for any troubleshooting with customers.
- Reply to customer service tickets via email for timely resolution.
- Enter high school sports rosters, schedules, and scores with a high level of accuracy and efficiency.
- Import data through our in-house software.
- Utilize MaxPreps live-scoring tools to cover football games on Fridays and Saturdays.
To thrive in this role, you have
- Knowledge of the Windows 10 Operating System.
- Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails.
- Strong understanding of fan culture and passion for the entertainment or sports industry.
- Must be a high school graduate to apply, college students or graduates preferred.
- Experience with Zendesk is a plus.
- Experience with Microsoft Office Suite is preferred.
- Customer Support experience is preferred.