THE ROLE
We're looking for an E-commerce Technical Assistant (AI & Shopify) to support our IT Specialist and help with the day-to-day execution of taking care of our e-commerce business / AI tools, and systems. You'll help manage Shopify, maintain automations, handle access across our tools, and keep our SaaS subscriptions in check.
🚀 WHAT YOU'LL BE DOING
🛒 Shopify Administration
- Manage apps end-to-end: install, configure, test, document, and audit quarterly
- Build and schedule recurring reports for marketing, finance, CS, and ops
- Own staff permissions, troubleshoot app conflicts, and liaise with vendors
⚙️ Shopify Flow Automation
- Build and maintain Flow automations: order tagging, customer segmentation, inventory alerts, fraud detection
- Apply clean conditional logic across Shopify data objects - orders, customers, products, metafields
- Document every workflow, test before going live, deactivate what's obsolete
💻 Google Apps Script & API Integrations
- Maintain and extend scripts connecting Shopify, Google Sheets, Gmail, and other tools
- Work with REST APIs - handling requests, headers, auth, and JSON parsing
- Use AI to generate and iterate on code - then read it, verify it, and own what ships
- Keep a clean script inventory: owners, triggers, and dependencies documented
🔐 Access Management
- Provision and revoke access across all platforms - clean, logged, and on time
- Maintain a central access matrix and run quarterly reviews
- Enforce least-privilege, 2FA, and secure credential sharing via NordPass
🔁 Recharge Subscription Flows
- Configure subscription products, billing cadences, and customer-facing flows
- Build retention logic: cancellation surveys, winback offers, save-the-sale sequences
- Test every customer journey end-to-end before launch
🧑💼 Onboarding & Offboarding
- Set up new hires across every platform and revoke everything fast when someone leaves
- Maintain role-based access templates so onboarding is never improvised
💸 SaaS & Software Cost Management
- Own the subscription register: every tool, cost, renewal date, and owner in one place
- Flag unused seats, price increases, and overlapping tools before Finance asks
- Negotiate with vendors, cancel trials, and cut what isn't earning its cost
🧠 WHAT YOU BRING
- Hands-on Shopify admin and Flow experience
- Ability to read, debug, and maintain Google Apps Scripts
- Understanding of REST APIs (requests, JSON, authentication)
- Experience with Recharge or a similar subscription platform
- Knowledge of access management, RBAC, SSO, and 2FA
- AI-literacy (prompting, iterating, and critically reviewing generated code)