About the Role
Second Front Systems (2F) is seeking an Enterprise Customer Operations Engineer to support customers deployed on Game Warden, our FedRAMP High-certified, Kubernetes-native DevSecOps platform deployed across classified and unclassified government networks. As an Enterprise Customer Operations Engineer, you will serve as the primary technical point of contact for customers, resolving incidents, troubleshooting complex technical issues, and ensuring the continued health and performance of customer environments. You'll work closely with Implementation Engineering, Platform Engineering, Product, and Mission Success to deliver reliable, high-quality operational support that keeps mission-critical applications running across DoD, IC, and government networks.
Note: This position requires the ability to obtain and maintain a DoD Top Secret security clearance. U.S. citizenship is required.
What You’ll Do
- Serve as the primary technical point of contact for deployed customers, managing support requests and driving issues to resolution across complex cloud-native environments.
- Investigate and resolve technical issues spanning Kubernetes, cloud infrastructure, networking, CI/CD pipelines, container configurations, and platform integrations.
- Participate in an on-call rotation to ensure 24/7 coverage for mission-critical customer environments.
- Monitor customer environments, identify operational risks, and take action to prevent incidents.
- Navigate government change control processes and ATO-bounded environments.
- Contribute to knowledge base development, runbooks, and support documentation to improve resolution speed.
- Identify recurring support patterns to drive systemic improvements to platform reliability.
- Coordinate with Implementation Engineering to ensure a smooth operational handoff and successful production readiness.
Skills You’ll Bring
- 3–5+ years of experience in technical support engineering, DevSecOps, SRE, or Cloud Infrastructure.
- Solid experience deploying and operating cloud-native applications on Kubernetes, including Helm and container hardening.
- Hands-on experience with major cloud providers (AWS GovCloud, Azure Government, or GCP).
- Experience troubleshooting complex infrastructure, networking, and application layer issues in customer-facing environments.
- Familiarity with regulated environments (e.g., FedRAMP High, NIST 800-53, DISA Cloud Computing SRG).
- Experience with support tooling such as GitLab, PagerDuty, Jira, and GitOps workflows.
- Strong written and verbal communication skills for documenting findings and maintaining customer relationships.