About the Role
Second Front Systems (2F) is seeking a Senior Customer Operations Engineer to lead customer implementation engagements on Game Warden, our FedRAMP High-certified, Kubernetes-native DevSecOps platform deployed across classified and unclassified government networks. Our customers are warfighters and national security professionals who depend on rapid time-to-deployment.
What You’ll Do
- Lead customer implementation engagements from technical onboarding through successful production deployment on Game Warden.
- Implement and maintain secure cloud-native deployment patterns within highly regulated environments, including container hardening and CVE remediation required for DoD accreditation.
- Lead application onboarding, platform migrations, runtime configuration, and production cutovers while minimizing deployment risk and customer disruption.
- Navigate ATO processes, government change control procedures, and classification-level constraints to deliver compliant implementations within customer-specific operational boundaries.
- Partner directly with customer application teams to design and execute secure deployment strategies aligned with platform best practices and government compliance requirements (FedRAMP High, DoD IL4/IL5/IL6).
- Partner with Platform Engineering, Product, Customer Support, and Mission Success to ensure successful onboarding, production readiness, and operational handoff.
- Identify recurring implementation challenges and improve customer onboarding through documentation, automation, standardized deployment processes, and implementation best practices.
- Contribute to technical documentation, reusable implementation guides, runbooks, and knowledge sharing that improve both customer onboarding and internal engineering effectiveness.
- Mentor Customer Operations Engineers through implementation planning, deployment execution, and technical coaching while fostering a culture of operational excellence and continuous improvement.
Skills You’ll Bring
- 5–7+ years of experience in DevSecOps, Platform Engineering, Site Reliability Engineering (SRE), Cloud Infrastructure, or a related technical discipline.
- Deep experience deploying and operating cloud-native applications on Kubernetes, with practical expertise in containerization, Helm, and modern application architectures.
- Hands-on experience with one or more major cloud providers (AWS GovCloud, Azure Government, or GCP) and implementing secure cloud-native solutions within enterprise or government environments.
- Experience designing and implementing Infrastructure-as-Code and deployment automation using tools such as Terraform or Pulumi.
- Strong troubleshooting skills across infrastructure, networking, Kubernetes, cloud services, and application layers.
- Familiarity with secure software delivery practices and compliance-driven environments (e.g., FedRAMP High, NIST 800-53, DISA Cloud Computing SRG, DoD IL4/IL5/IL6).
Additional Requirements
This position requires the ability to obtain and maintain a DoD Top Secret security clearance. Due to strict federal security requirements, U.S. citizenship is required. Candidates must reside in one of our approved hiring hubs: DC/Maryland/Virginia, Raleigh/Durham/Chapel Hill, NC, Denver/Colorado Springs, CO, or Dallas/Fort Worth, TX.