Perfect for those who aim to:
- Build and manage VIP lifecycle journeys (retention, reactivation, loyalty growth);
- Develop and execute a comprehensive VIP strategy;
- Lead and scale the VIP management team;
- Define segmentation strategy for high-value players;
- Optimize VIP bonus models, rewards, and loyalty programs;
- Monitor and improve key KPIs: VIP LTV, ARPU, Retention Rate, NGR, churn;
- Ensure high-quality personalized communication across channels;
- Collaborate closely with CRM, BI, Marketing, and Product teams;
- Control VIP budgets and ensure ROI-positive bonus allocation.
Experience you’ll need to bring:
- 5+ years of experience in iGaming;
- 3+ years of experience in VIP management or high-value player retention;
- Proven experience managing VIP teams;
- Strong understanding of player segmentation and monetization strategies;
- Experience working with bonus cost optimization and ROI modeling;
- Strong analytical skills and data-driven mindset;
- English level - at least Upper-Intermediate;
- Spanish - will be a plus.
It's a perfect match if you have those personal features:
- Commercially driven and revenue-focused mindset;
- Strong leadership and motivational skills;
- Exceptional communication and interpersonal skills;
- High level of emotional intelligence;
- Proactive and solution-oriented;
- Ability to manage high-pressure situations;
- Strong ownership and accountability.
Benefits
- Health & Wellness Focus;
- Global Medical Coverage;
- Growth Opportunities;
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
- Performance-Driven Rewards;
- Dynamic Work Environment.