ESSENTIAL COMPETENCIES, DUTIES AND RESPONSIBILITIES
The responsibilities of this position include, but are not limited to:
- Coordinate project activities supporting the CMS Hospital Quality Reporting Program, including work plan development, timeline management, progress tracking, and follow-up on action items to ensure successful project execution.
- Serve as the primary liaison with the CMS quality reporting support contractor to align priorities, communicate program requirements, monitor performance, and facilitate the timely completion of deliverables.
- Support contractor oversight activities by tracking deliverables, monitoring performance, identifying risks, escalating issues, and documenting decisions, action items, and resolutions.
- Collaborate with internal and external stakeholders to support program implementation, technical assistance, educational outreach, and the resolution of operational issues related to CMS quality reporting requirements.
- Develop, review, and maintain project documentation, including reports, deliverables, meeting materials, status updates, process guidance, and other program-related communications.
- Facilitate stakeholder, contractor, and team meetings by preparing agendas, documenting meeting outcomes, tracking follow-up actions, and communicating project updates.
- Monitor project risks, dependencies, and schedule changes, proactively identifying potential impacts and elevating concerns to leadership to support informed decision-making and issue resolution.
- Identify and implement opportunities to improve project management processes, reporting workflows, and operational efficiency. This includes leveraging approved AI-enabled tools to support drafting, summarization, data analysis, and project planning in accordance with established governance, privacy, and security requirements.
- Assess provider and stakeholder educational needs and coordinate the development of training materials, guidance documents, and outreach strategies to promote program understanding and compliance.
- Provide support for provider assistance functions, including responding to inquiries related to CMS quality reporting requirements through designated communication channels.
- Perform additional project management, program coordination, and administrative support duties as assigned.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree in business, healthcare administration, public health, information management, or a related field, preferred.
OTHER QUALIFICATIONS
- Excellent oral and written communication, organizational, and interpersonal skills, with the ability to coordinate effectively across internal teams, external stakeholders, and contractor partners.
- Minimum of three years of experience in project coordination, program support, healthcare quality reporting, or related work; experience supporting CMS programs, federal contracts, or contractor oversight is preferred.
- Demonstrated ability to manage multiple priorities, track timelines, deliverables, risks, and follow-up items, and support timely completion of work in a deadline-driven environment.
- Proficiency in Microsoft Office applications and other project management and collaboration tools, with the ability to prepare clear documentation, reports, presentations, and meeting materials.
- Experience using AI-enabled tools to support drafting, research, summarization, and workflow efficiency in a responsible and compliant manner is preferred.
- Ability to work independently and collaboratively in a remote environment while maintaining attention to detail, responsiveness, and adaptability to changing priorities.