Responsibilities
- Provide L1–L2 technical support for end users in a corporate environment.
- Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices.
- Install, configure, and support Windows and MacOS operating systems.
- Troubleshoot and resolve hardware, software, networking, and system-related issues.
- Perform regular system maintenance, updates, patching, and preventive support activities.
- Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements.
- Support endpoint security processes, including antivirus, encryption, and patch management.
- Assist with procurement, setup, and replacement of IT equipment.
- Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN.
- Escalate complex issues to senior support teams when necessary.
- Collaborate with internal IT teams to ensure smooth and stable IT operations.
Requirements
- 1–3 years of experience in IT Support / Service Desk / Desktop Support roles.
- Experience combining both L1 and L2 support responsibilities.
- Proven experience supporting end-user devices in enterprise environments.
- Strong knowledge of Windows 10/11 administration.
- Strong experience with MacOS support (Linux knowledge is considered a plus).
- Understanding of endpoint security principles, including patch management, antivirus, and encryption.
- Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN.
- Experience working with ticketing or task management systems.
- Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.