About the Role
Growe is seeking an L1-L2 Service Desk Engineer to provide technical support in a corporate environment. This role involves maintaining IT infrastructure, troubleshooting hardware and software issues, and ensuring stable system operations through proactive maintenance.
Key Responsibilities
- Provide L1–L2 technical support for end users.
- Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices.
- Install, configure, and support Windows and MacOS operating systems.
- Troubleshoot and resolve hardware, software, networking, and system-related issues.
- Perform system maintenance, updates, patching, and preventive support.
- Manage support tickets and ensure timely resolution according to SLA requirements.
- Support endpoint security, including antivirus, encryption, and patch management.
- Assist with procurement, setup, and replacement of IT equipment.
- Perform basic system administration tasks for Active Directory, SCCM, and VPN.
- Collaborate with internal teams and escalate complex issues when necessary.
Experience You’ll Need
- 1–3 years of experience in IT Support, Service Desk, or Desktop Support roles.
- Proven experience supporting end-user devices in enterprise environments.
- Strong knowledge of Windows 10/11 administration.
- Strong experience with MacOS support (Linux knowledge is a plus).
- Understanding of endpoint security principles (patch management, antivirus, encryption).
- Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN.
- Experience working with ticketing or task management systems.
- Upper-Intermediate (B2) or higher fluency in written and spoken English.
Personal Features
- Strong customer-service and communication skills.
- Good troubleshooting and problem-solving abilities.
- Ability to prioritize tasks and multitask within SLA requirements.
- Responsible, organized, and detail-oriented approach.
- Ability to remain professional while supporting a high volume of users.
- Proactive, flexible, and team-oriented mindset.