About the Role
We are looking for an experienced and strong Technical Program Manager (TPgM) to drive critical cross-functional and cross-departmental programs, ensure strategic alignment of the work, and guide teams toward impactful outcomes.
In this role, you’ll be both a trusted thought partner and a hands-on execution-oriented driver, enabling teams to deliver complex programs with clarity, efficiency, and measurable results. We are looking for someone with a proven ability to build strong relationships and align diverse stakeholders around shared objectives. The role requires comfort navigating ambiguity independently.
We are specifically looking for a TPgM with demonstrated technical depth, and a proven track record of working with and partnering with large, complex technology organizations.
Key Responsibilities
Program Leadership & Delivery
- Drive planning, coordination, and execution of initiatives across teams and departments.
- Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
- Facilitate and improve - at a program level - the team practices, workflows, and processes.
Strategic Planning & Capacity Management
- Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
- Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.
Risk, Issue & Dependency Management
- Proactively identify risks, issues, and cross-functional dependencies (especially with
- Legal and Communications), and develop management, mitigation or escalation plans.
- Resolve conflicts and ensure smooth collaboration across teams.
- Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality.
Stakeholder & Relationship Management
- Build and maintain strong relationships with diverse internal and external stakeholders, including the volunteer community where required; communicate effectively, "read the room" and tailor engagement to context.
- Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.
Program Operations & Reporting
- Manage program-level operations such as scheduling, coordination, reporting, and meeting facilitation.
- Maintain strong documentation and transparent reporting structures, ensuring visibility across all stakeholders.
- Evaluate success against metrics and milestones, and ensure clear communication of that in reporting.
Enablement & Training
- Conduct training and coaching for program stakeholders on programmatic tools, processes, and best practices.
- Promote understanding and adoption of scalable program management practices across the department.
- Mentor and support other TPgMs.
Narrative & Communication
- Tell the story of complex work streams clearly and simply, highlighting the why, the how, and the impact.
- Serve as an effective nudger - keeping the right level of accountability without micromanagement.
Qualifications
- 8+ years of experience in Technical Program Management or a related field, preferably in a product-driven or engineering-led organization.
- Strong systems thinking, organizational, and analytical skills.
- Proven success managing complex programs with multiple stakeholders.
- Expertise in risk management, capacity planning, and strategic alignment.
- Exceptional communication and relationship-building abilities.
- Comfort with ambiguity and a bias for action.
- Experience working with Legal, Communications, and other business-critical functions outside of Product & Technology.