About LeafLink
LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together.
The Role
Dama Financial by LeafLink is seeking an Operations Specialist on a contract basis to support back-office operations for cannabis industry clients, ensuring accurate and compliant processing of cash deposits and related financial transactions. This role is responsible for handling high-volume cash intake, reconciliation, and documentation in accordance with banking regulations and internal compliance standards. This individual works behind the scenes to keep client accounts accurate and transactions moving smoothly.
Key Responsibilities
- Process, verify, and settle daily transactions across deposit, loan, and general ledger systems, ensuring accuracy and completeness before end-of-day cutoffs.
- Originate, review, and release domestic and international wire transfers in accordance with Fedwire and SWIFT procedures, dual-control requirements, and OFAC/sanctions screening.
- Process incoming and outgoing ACH transactions, including NACHA file validation, returns, reversals, and Notification of Change (NOC) handling.
- Identify, investigate, and resolve transaction exceptions (holds, suspense items, out-of-balance conditions, duplicate or rejected entries).
- Serve as the primary escalation and inquiry point for the Customer Service team on transaction status, holds, wire and ACH tracing, and exception resolution.
- Research and respond to wire recalls, ACH disputes, and unauthorized transaction claims; coordinate with correspondent banks and the ACH network as needed.
- Reconcile general ledger and suspense accounts related to wire and ACH activity; prepare adjusting entries as required.
- Maintain compliance with BSA/AML, OFAC, Regulation E, NACHA operating rules, and internal policies and procedures.
- Document processing exceptions and root causes; recommend process improvements to reduce recurring errors.
- Support internal and external audits and exams by providing transaction records, exception logs, and procedural documentation.
Qualifications
- 2+ years of experience in bank operations, back office processing, or a similar transaction-processing role.
- Hands-on experience with wire transfer processing (Fedwire/SWIFT) and ACH processing (NACHA file formats, returns, and NOCs) strongly preferred.
- Working knowledge of BSA/AML, OFAC, and Regulation E requirements as they relate to payment processing.
- Experience with core banking platforms and payment/wire systems (e.g., Fiserv, Jack Henry, FIS, or similar).
- Proficiency in Microsoft Excel and other Office applications.