About the Role
Our client, a fast-scaling international marketing company, is a major player in the iGaming industry. They manage the entire marketing lifecycle, from deep market research and business strategy to performance-driven digital campaigns, helping clients succeed in a highly competitive market.
Responsibilities
- Manage the daily operations of the outbound team.
- Monitor team performance and ensure KPI achievement.
- Conduct 1:1 meetings, team meetings, and regular performance reviews.
- Analyze team and campaign results to identify trends, weaknesses, and growth opportunities.
- Provide regular updates, insights, and recommendations to management.
- Support agents with coaching, guidance, performance improvement plans, and onboarding.
- Create and improve communication scripts and outbound approaches when needed.
- Help optimize workflows, processes, and communication strategies.
- Maintain high standards of communication quality and team efficiency.
Experience You’ll Need to Bring
- Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment.
- Experience in the iGaming industry.
- Strong understanding of sales communication and outbound operations.
- Analytical mindset with the ability to work with KPIs and performance data.
- Leadership skills and experience managing a team.
- English level - at least Upper-Intermediate.
Personal Features
- Ability to take ownership and work independently.
- Proactive approach and problem-solving mindset.
- Strong communication and organizational skills.
Benefits
- Health & Wellness Focus.
- Global Medical Coverage.
- Growth Opportunities.
- Benefits Programs (compensation for the gym, stomatology, psychological services, etc.).
- Performance-Driven Rewards.
- Dynamic Work Environment.