About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue.
About This Job
The Product Support team manages escalations from frontline Support and plays a critical role in resolving complex technical issues while reducing the load on Engineering. This team provides solutions directly to customers when possible and serves as a strong Voice of the Customer for Product and Engineering when escalation is needed. This role is an entry point into the PSE career path and offers significant opportunities to deepen technical skills and product expertise.
What You'll Do…
- 2+ years of technical support experience in a SaaS environment
- Experience with APIs, JSON, SQL, TCP/IP
- Strong written and verbal communication skills with the ability to explain technical concepts clearly
- Technical writing experience creating documentation, tutorials, or troubleshooting resources
- Experience working with Jira or a similar issue-tracking system
- A customer-focused mindset with a track record of solving problems
- Comfort working in fast-paced environments and managing multiple priorities
It’s a Bonus if You…
- Have SQL competency
- Have strong Dutchie product knowledge
You’ll Get…
We are targeting a starting salary of $56,000 - $74,000 based on the intended level for this role. In addition to cash compensation, our total rewards package includes:
- Full medical benefits including dental and vision plans.
- Equity packages in the form of stock options to all employees.
- Technology allowance for hardware, software, and reading materials.
- Flexible vacation and sick days.