Position Summary
Effectual Program Managers are members of the Project Management Office within Effectual Professional Services (PS) organization. They are responsible for ensuring that Effectual’s customers receive exceptional service that leverages the full breadth of Effectual’s experience, expertise, and execution capabilities. Program Managers oversee all delivery activities for their assigned engagements across the full portfolio of offerings Effectual provides and are accountable for driving successful project outcomes on time and within budget. They develop strong working relationships with customers and collaborate with Account Executives, Solution Architects, and senior members of Effectual’s PS organization to deliver consistent, high-quality results.
A Glimpse into the Daily Routine of a Senior Program Manager
Each day, a Program Manager navigates between high-level strategy and hands-on execution, ensuring complex programs align with business objectives. They engage regularly with executive stakeholders to provide updates, resolve challenges, and secure the resources needed to keep initiatives moving forward. Simultaneously, they oversee budgets, manage risk, and lead cross-functional teams through transformational change with clear communication and strong leadership.
Essential Duties and Responsibilities
- Provide strategic leadership and direction for complex and high-impact programs, ensuring alignment with organizational objectives and priorities.
- Champion Effectual's Delivery Framework through Scrum or hybrid practices, facilitating collaboration with project resources, partner teams, and customer stakeholders to monitor progress, remove obstacles, and drive accountability.
- Coordinate staffing of customer workstreams and serve as the escalation point for risk management and mitigation of customer concerns.
- Cultivate productive, trusted relationships with key customer executives and stakeholders.
- Translate business objectives and requirements into actionable project plans and deliverables.
- Assess customer governance and cloud maturity; develop tailored communication and governance plans.
- Manage program resources and budgets, optimizing allocation to maximize efficiency and ROI.
- Mentor and coach less experienced Project Managers to strengthen delivery, leadership, and stakeholder management skills.
- Lead change management efforts, ensuring effective communication, stakeholder engagement, and organizational readiness for transformation initiatives.
Qualifications
- Degree in Business Administration, Project Management, Computer Science, or a related field.
- Minimum of 3+ years of experience working with AWS Cloud or other major cloud platforms such as Azure or GCP.
- Minimum of 7+ years of experience as a Program Manager or similar role within a professional services organization focused on IT Consulting or IT Services.
- Proficiency in project management software and tools.
- PMI PMP Certified and in Good Standing.
- Certified Scrum Master in Good Standing.