Who You Are
We are seeking a highly skilled Salesforce Developer to join our Production Support Tiger Team. This role is focused on maintaining platform stability, resolving production issues, supporting business-critical operations, and delivering targeted enhancements that improve system reliability and performance.
As a member of the Tiger Team, you will be responsible for rapidly investigating, troubleshooting, and resolving Salesforce issues across Apex, Flows, Lightning Web Components (LWC), integrations, and declarative automation. You will leverage Copado AI and other AI-assisted development tools to accelerate root-cause analysis, solution design, and issue resolution while ensuring high-quality, sustainable fixes.
What You'll Do
- Serve as a primary responder for Salesforce production issues, incidents, and escalations.
- Investigate, troubleshoot, and resolve defects across Apex, Flows, LWC, integrations, and Salesforce configuration.
- Perform root-cause analysis and implement permanent corrective actions to prevent recurring issues.
- Monitor platform health, system performance, and integration reliability.
- Utilize Copado AI for troubleshooting, code analysis, impact assessments, debugging, and solution recommendations.
- Analyze debug logs, exception logs, integration failures, governor limit violations, and automation errors.
- Partner closely with Business, Product, QA, and Support teams to prioritize and resolve production incidents.
- Develop and deploy hotfixes, patches, and stability improvements with minimal business disruption.
- Identify opportunities to improve platform reliability, scalability, and maintainability.
- Create and maintain technical documentation, runbooks, and knowledge articles for support processes.
What You'll Need
- 5+ years of Salesforce development experience.
- Strong experience in troubleshooting and supporting Salesforce production environments.
- Expert-level Apex debugging skills, including governor limits, bulkification, recursion control, and performance optimization.
- Strong understanding of Salesforce Flows, Process Automation, and troubleshooting complex automation issues.
- Experience in diagnosing integration issues involving REST APIs, authentication, and data synchronization.
- Strong SOQL/SOSL skills and data analysis experience.
- Comfortable using AI-assisted development tools such as Copado AI, GitHub Copilot, or similar platforms.
Nice to Have
- Experience supporting large-scale Salesforce implementations.
- Copado, DevOps, or CI/CD experience.
- Experience Cloud and Lightning Web Components (LWC) expertise.
- Platform Event and integration troubleshooting experience.
- Monitoring and observability experience (Splunk, Datadog, New Relic, etc.).
- Salesforce Platform Developer I or II certification.