Why this role exists:
This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.
Strategy & Business Growth
- Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
- Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
- Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.
Client Advocacy & Discovery
- Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
- Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
- Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.
Delivery & Operational Excellence
- Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
- Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
- Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.
Cross-Team Leadership & Expertise Transfer
- Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
- Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.
What makes you a GR8 fit:
- 3+ years of experience on the B2B Platform Provider side in iGaming (either as an Account Manager or in a similar client-facing platform role).
- Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
- Fluency in Russian or Ukrainian; English proficiency at B2 level or higher.
- Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
- Solid technical literacy—understanding the software development life-cycle (SDLC) and release management.
- Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).