Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.
Job Summary:
The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. As a Senior Account Manager, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx Tier 1 customers. You will serve as a trusted advisor and business partner for your client’s operational leadership, managing the client success plan and orchestrating internal teams to ensure business goals are achieved.
What you will do:
- Take responsibility and be accountable for ensuring customer satisfaction and retention of a complex portfolio of clients.
- Build trusting relationships with client contacts from the frontlines to C-suite leadership.
- Maintain a comprehensive understanding of business challenges faced by customers.
- Apply cross-functional project management to drive resolution for escalated client issues.
- Identify product gaps by conducting business impact assessments and managing client expectations.
- Act as a trusted mentor to new and existing Account Managers, providing guidance on best practices and QBR presentations.
What you will bring to SmithRx:
- 5+ years of direct account management or relationship management experience in the healthcare space.
- Working knowledge of commercial health insurance and pharmacy benefits.
- A strong history of working strategically with diverse and complex clients.
- Executive-level communication and interpersonal skills, with the ability to navigate conflict.
- Ability to anticipate and mitigate potential risks or issues that could impact the client relationship.
- Highly effective empathic communication with a consultative and tactful approach.
- Bachelor’s degree or equivalent experience required.