What you’ll do
Senior Renewals Manager Responsibilities
- Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
- Execute the renewal process to ensure ARR is retained or expanded.
- Evaluate license usage and complete the true-up requirements.
- Understand and align customer’s business needs and goals to generate renewal quotes.
- Ensure that renewals are closed on a timely basis.
- Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
- Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.
- Identify opportunity and customer level risk and coordinate the mitigation.
- Provide renewals coverage on larger, more strategic customers.
- Design best practices and methodologies for the renewals organization.
- Provide coverage of larger, more strategic and complex opportunities.
Senior Renewals Manager Requirements
- Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR).
- Demonstrated progressive experience with B2B software sales.
- Experience with subscription GTM approaches for customer success management and renewals.
- Effective communicator with strong interpersonal and collaboration skills.
- Motivated, driven and results-oriented mindset.
- Strong negotiation, presentation and closing skills.
- Preferred experience with technical products (DevOps, software development lifecycle, or application development).
- Experienced in driving renewals with predictability and delivering to targeted gross retention rates.
- Proven ability to successfully lead renewals with high gross retention and customer experience.
- Demonstrated ability to drive larger, more complex transactions.
- Contributes to the improvement of renewals process, policies, and tools.
- Alignment with company values.