Who is Risk Labs?
Risk Labs is the foundation and core team behind UMA, and Across. The Risk Labs team operates as one cohesive (amazing!) culture, but focuses on two core protocols, UMA and Across. UMA and Across are decentralized protocols governed by community members across the globe in DAOs, and are supported by Risk Labs Foundation. UMA's optimistic oracle (OO) can record any verifiable truth or data onto a blockchain. Across is leading the future of interoperability with its frontier intents based architecture.
We are a remote-first, globally distributed team focused on building infrastructure that pushes crypto forward.
Role Objective
Expand the adoption of Across by successfully integrating partners, unblocking technical challenges, designing high‑impact solutions, and acting as a trusted technical partner from first conversation through post‑integration. This role sits at the intersection of engineering, product, and partnerships. Deeply technical, highly collaborative, creative, and strongly execution‑oriented. This role is the only senior solutions engineering role on the sales team, so there is high expectations on senior and agency; while also a lot of room for creating automation or workflows that work for you to be successful.
Why This Role Exists
Across adoption is accelerating.
As more teams integrate our Swap API and infrastructure, the complexity of support increases. Today, support is strong but partially reactive. Integrations ship, but friction exists. Patterns repeat. Engineering gets pulled into debugging. High-potential partners need more proactive enablement.
This role exists to own and scale the integrator experience end-to-end, reducing friction, designing better systems, and ensuring integrations move from first call to production smoothly and predictably.
What You’ll Own
1. Integration Execution & Partner Enablement (Core Focus)
You will act as the primary technical partner for integrators.
Support architecture design and implementation decisions
Debug across partner and protocol codebases
Unblock testing, deployment, and production issues
Identify recurring blockers and eliminate root causes
Turn bespoke partner solutions into reusable templates and playbooks
This is hands-on work. You should be comfortable reading and writing production-level code.
2. Support Systems & Scale
Across cannot scale if support scales linearly.
You will:
Design workflows that reduce manual debugging
Introduce automation where possible
Improve support infrastructure (ticketing, triage, internal tooling)
Convert repeated questions into documentation, tooling, or self-serve flows
Increase velocity for Product, Engineering, and GTM
Repeated work should become systems. Systems should reduce friction for everyone.
3. Technical Signal & Commercial Awareness
This role sits at the intersection of product, engineering, and partnerships.
You will:
Surface structured product feedback from integrators
Identify expansion opportunities with growing partners
Help articulate technical value in conversations with decision-makers
Ensure high-leverage partners receive proactive support
This is not a “salesy” role but commercial awareness matters.
4. Developer Experience Improvements
As Across leans further into its infrastructure narrative:
Improve documentation and integration flows
Publish example implementations and reference repos
Increase discoverability within technical audiences
Help ensure Across is intuitive and production-ready
You build before you broadcast.
What Success Looks Like
Integrations ship faster with fewer surprises
Support becomes more proactive than reactive
Repeated issues turn into automation or tooling
Engineering receives clean, structured feedback
Integrators feel supported and continue building
Across becomes easier to integrate and scale
Required Experience
Strong technical background with hands-on experience in production codebases
Experience supporting or building integrations (APIs, SDKs, protocols, infra)
Comfortable debugging unfamiliar systems with limited documentation
Ability to improve systems and workflows — not just execute tasks
Strong communication skills (technical + cross-functional)
High ownership and accountability
Strongly Preferred
Experience in blockchain, DeFi, or developer-facing infrastructure
Familiarity with EVM systems or cross-chain architecture
Experience building internal tooling or automation
Prior experience in solutions engineering, platform engineering, or technical partnerships
Who This Is Not For
Someone who primarily wants to be public-facing DevRel
Someone who prefers pure sales or quota-driven environments
Someone who avoids ambiguity or messy debugging
Who You Are
You enjoy being the person who figures things out and makes things happen
You care deeply about developer experience and real‑world usability.
You’re pragmatic and systems-oriented
You leave processes better than you found them
You like owning problems end‑to‑end and leaving systems better than you found them.
Our tech stack: BigQuery, Preset/Superset, Python, dbt, Airflow, Typescript, Node.js, Solidity, viem, React, ethers