In This Role
In this role, you will support qualitative user research efforts for a portfolio of data, analytics, and business intelligence products used by technical professionals. You will partner closely with researchers, designers, and product teams to plan and execute studies that uncover user needs, workflows, and pain points.
You’ll play a hands-on role in conducting interviews and usability testing, managing research logistics, and synthesizing findings into clear, actionable insights. This position is ideal for someone who enjoys both the execution and operational sides of research and is comfortable working within complex technical domains.
Responsibilities
- Support the planning and execution of qualitative research studies, including in-depth interviews and usability testing
- Conduct and assist with user interviews, contextual inquiry, and usability evaluations to understand user workflows and pain points
- Help manage research operations, including participant recruitment, scheduling, note-taking, and study logistics
- Analyze qualitative data and synthesize findings into themes, reports, and presentations
- Create clear, structured deliverables such as research summaries, insights decks, and documentation
- Maintain organized research repositories and documentation for team access and reuse
- Collaborate across multiple research projects, ensuring timely and high-quality execution
- Identify patterns in user feedback and help translate insights into product and design recommendations
- Ensure research activities align with privacy, consent, and compliance standards
Required Qualifications
- Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, Market Research, or a related field (or equivalent experience)
- 4–6+ years of experience in UX research, user research, or market research
- Demonstrated experience with qualitative research methods, including:
- Interviews
- Usability testing
- Surveys
- Qualitative synthesis
- Strong ability to analyze and communicate research findings clearly
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple projects and deadlines independently
- Comfort working in technical or complex product environments
Preferred Qualifications
- Experience researching enterprise software, technical products, or data/analytics tools
- Familiarity with cloud technologies, analytics platforms, or developer-focused tools
- Experience supporting research in technical user domains (e.g., data professionals, engineers, analysts)
- Exposure to end-to-end research workflows, including study design through delivery
- Interest in data, analytics, and modern technical workflows
- Experience working in fast-paced, cross-functional product teams