Key Responsibilities
- Manage and maintain relationships with VIP / high-value clients.
- Act as the main point of contact for assigned accounts.
- Provide personalized service and proactive communication.
- Monitor client activity and performance metrics.
- Identify opportunities for upselling and cross-selling.
- Develop strategies to increase client retention and lifetime value.
- Handle escalations and complex client issues efficiently.
- Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.).
- Track KPIs related to retention, reactivation, and revenue growth.
- Stay updated on products, promotions, and market trends.
- Comply with company policies and security standards.
Experience You’ll Need
- Fluency in Spanish (mandatory).
- Upper-Intermediate to Advanced command of English (fluent written and spoken).
- Previous experience as an Account Manager, VIP Manager, or similar role.
- Experience in iGaming / fintech / online services (preferred).
- An analytical mindset with the ability to interpret client data.
- Results-driven with a strong focus on revenue and retention.
Personal Features
- Strong sales, negotiation, and communication skills.
- Experience or strong ability in cross-selling and identifying revenue opportunities.
- High level of responsibility.
- Proactive mindset, with the ability to anticipate client needs and take initiative.
- Creative and out-of-the-box thinking to solve problems and enhance user engagement.
Benefits
- Health & Wellness Focus.
- Global Medical Coverage.
- Growth Opportunities.
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.).
- Performance-Driven Rewards.
- Dynamic Work Environment.