In This Role
We are seeking a Senior UX/CX Designer to help shape and deliver customer-centered experiences across complex products, services, and ecosystems. This role blends experience design, UX research, design thinking, and strategic storytelling to influence large-scale, end-to-end customer journeys. You will collaborate with cross-functional stakeholders, facilitate workshops, synthesize customer insights, and create executive-ready design artifacts that drive alignment around future-state experiences.
Key Responsibilities
- Lead strategic customer experience and user experience initiatives from discovery through delivery.
- Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations.
- Translate customer insights, business objectives, and research findings into actionable experience strategies.
- Create and maintain design artifacts including journey maps, service blueprints, personas, customer jobs-to-be-done, user scenarios, task flows, wireframes, storyboards, and creative briefs.
- Apply established design systems, content frameworks, navigation models, UI patterns, and industry best practices.
- Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods.
- Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders.
- Build strong partnerships across teams to champion an outside-in, customer-centric approach.
- Develop holistic solutions that balance customer needs, business goals, and technical realities.
Required Qualifications
- Bachelor's or Master's Degree in Industrial Design, Product Design, Human-Computer Interaction, or a related field with 6+ years of relevant experience.
- Proficiency with design tools including Figma, Adobe Photoshop, Adobe Illustrator, and Sketch.
- 3–4+ years of hands-on UX research experience, including planning studies, conducting interviews, and synthesizing findings.
- Expertise in Customer Experience (CX) Design and Design Thinking methodologies.
- Demonstrated ability to combine UX research and UX design responsibilities in a single role.
- Strong communication, presentation, facilitation, and storytelling skills.