Why this role is exciting
- You will lead the operational agenda of one of Europe’s most ambitious and complex e-grocery businesses.
- You will have a direct impact on growth, profitability and customer experience across multiple countries.
- You will shape how our operations scale, from fulfillment and supply chain to last-mile delivery and customer operations.
- You will lead both operational performance and long-term transformation, including automation, technology and new-market readiness.
- You will influence the daily experience of millions of customers and thousands of employees across Europe.
What you will own and deliver
You will take full ownership of Rohlik’s group-wide operations strategy and execution, ensuring that our operating model delivers consistent performance today while remaining ready for future growth. Your scope will include:
- Leading end-to-end operations across all markets
- Aligning and leading local COOs to deliver consistently high standards
- Driving performance across fulfillment centres, supply chain, warehousing, last-mile delivery and customer operations
- Owning group-wide operational P&L performance and driving year-on-year improvements in productivity, efficiency and cost
- Establishing clear group-wide standards across safety, quality, reliability, customer satisfaction and operational performance
- Ensuring consistent execution and aligned KPIs across all markets
- Building scalable operations that support growth without compromising customer experience
- Ensuring new markets, fulfillment centres and operational capabilities launch on time and are ready to scale
- Partnering with the CEO and the Executive Leadership Team on company strategy, growth and expansion
- Providing operational input into financial planning, budgeting and investment decisions
- Leading major transformation, automation and continuous-improvement initiatives
- Strengthening business continuity, risk management and regulatory compliance
- Building a culture of accountability, innovation, ownership and customer obsession
- Developing and inspiring senior operational leaders across countries and functions
- Strengthening leadership capability and employee engagement across operational teams
What we are looking for
- A proven track record as a COO, SVP Operations, EVP Operations or an equivalent senior operational leader
- Significant experience leading complex, multi-country operations
- Deep expertise across supply chain, fulfillment, warehousing, last-mile logistics and customer operations
- Strong P&L ownership and financial acumen
- Experience building and scaling operations in a high-growth environment
- The ability to combine strategic thinking with disciplined, hands-on execution
- A strong track record of improving operational performance, productivity and profitability
- Exceptional leadership skills and the ability to align senior teams across countries and functions
- Confidence working directly with founders, CEOs, boards and executive leadership teams
- The ability to create clarity, accountability and pace in a complex organization
- Regular travel to Rohlik’s headquarters in Prague will be required
- Fluent English; additional European languages are an advantage
Experience that would be particularly relevant
- E-commerce, grocery, retail, logistics or technology-driven operations
- International expansion and multi-market scaling
- Digital transformation, automation or technology-led operational improvement
- Complex, high-volume and time-sensitive customer operations
- Founder-led or entrepreneurial business environments
What we offer
- A pivotal executive position in one of Europe’s most ambitious technology-driven retail businesses
- The opportunity to shape the future of online grocery retail across multiple countries
- Significant influence over company strategy, operational transformation and international growth
- The chance to build scalable operations with a tangible impact on millions of customers every day
- A high-accountability environment where decisions move quickly and results are visible