Who We Are
At Vic.ai, we're transforming finance through AI. Our autonomous accounting platform helps organizations automate accounts payable, eliminate manual work, and give finance teams the insights they need to make better decisions.
About the Role
We're looking for a Technical Solutions Consultant to become a trusted advisor to our customers. In this role, you'll combine analytical thinking, technical aptitude, and consultative problem-solving to help customers maximize the value of our platform. You'll analyze customer data, identify opportunities for optimization, guide operational improvements, manage platform configurations, and support technical changes such as integrations and AIPass configuration.
What You'll Do
- Own the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact.
- Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations.
- Translate technical findings into clear business insights for both technical and non-technical audiences.
- Configure and optimize customer environments, including managing configuration updates and integration changes within AIPass.
- Partner with customers to improve business processes and maximize platform adoption.
- Troubleshoot complex customer issues, coordinating with Product and Engineering as needed.
- Develop best practices, documentation, and repeatable processes that improve the customer experience.
- Collaborate with Product, Engineering, and Implementations to advocate for customer needs.
Required Qualifications
- 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, or a similar customer-facing technical role.
- Strong data literacy with the ability to analyze complex datasets and translate technical findings into business recommendations.
- Experience working with SaaS products and enterprise customers.
- Excellent communication skills with the ability to explain technical concepts in a business-friendly way.
- Strong project management and organizational skills.
Preferred Qualifications
- Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI, or Tableau.
- Comfortable working with CSV data, APIs, integrations, and software configuration.
- Familiarity with SQL.
- Experience using modern AI tools such as Claude, Cursor, MCP, or ChatGPT.
- Experience working with finance, accounting, or ERP systems.